Payments may be delayed due to standard verification processes, timing, or specific account-related issues.
⏱️ Standard Processing & Timing
Payout schedule: All requests are reviewed and approved by our finance department for processing on the scheduled payout days: Mondays and Thursdays. A request submitted outside this cycle will be processed on the next available date.
Balance stabilization: After a period of high activity, we may hold funds for a few days to accurately calculate all clicks and impressions before finalizing the payable amount. This is done on a case-by-case basis.
🔍 Common Reasons for Individual Delays
New or unverified payout method: A newly added payment wallet or account must pass our internal verification before funds can be sent.
Incorrect payment details: Errors in the provided wallet address, bank details, or account information.
If your payment is unexpectedly delayed and you haven't received an update, contact your manager. If you don't have one yet, reach out to support via live chat or at [email protected]