Contact support through the platform chat or at [email protected] from your registered email to request a refund. Our team will explain the options based on your situation.
Important policies
Balance stabilization — Requires a couple of days before processing
Bonus funds — Money from promo codes is spent last and cannot be refunded
Payment method — Refund process varies by deposit method
Processing times
Bank refunds: May take 10+ days to appear in your account after being processed
Other refunds: Typically processed within 3 business days
During the refund process, your account is temporarily paused and cannot receive traffic.
Important! First-time Stripe deposits are held for 3 days awaiting KYC documents, then automatically canceled if the documents are not provided. The withheld funds may also take 10+ days to reflect in your bank account and will not appear as a deposit, but rather as a reversal of the original charge.